Sr.
No. |
Nature of complaints |
Pending as on
31.03.2007 |
Received
during the year
2007-2008 |
Disposed
Of during the
year |
Pending
as on
31.03.08 |
|
|
|
|
|
|
|
|
1 |
Staff Related |
0 |
1 |
1 |
0 |
|
2 |
Denial/ delay in sanctioning of
loans/irregularities. |
0 |
11 |
11 |
0 |
|
3 |
Harassment in transactions |
0 |
6 |
6 |
0 |
|
4 |
Non crediting/ delay in transfer
of funds/ delay in remittance of
the process of collection
instrument. |
0 |
5 |
5 |
0 |
|
5 |
Charging excess / high service
charge and less payment of
interest. |
0 |
6 |
6 |
0 |
|
6 |
Delay in transfer of accounts |
0 |
0 |
0 |
0 |
|
7 |
Non crediting/ delay in crediting
arrears of pension / DA in time |
0 |
3 |
3 |
0 |
|
8 |
Difficulties experienced by NRE
account holders |
0 |
0 |
0 |
0 |
|
9 |
Delay in completion of passbook
statement of accounts/
discrepancies. |
0 |
1 |
1 |
0 |
|
10 |
Loss of instruments/Denial of |
0 |
0 |
0 |
0 |
|
|
duplicate |
|
|
|
|
| 11 |
Non compliance of standing |
0 |
0 |
0 |
0 |
|
|
instructions. |
|
|
|
|
|
12 |
Delay in settlement of claim |
0 |
0 |
0 |
0 |
|
|
cases |
|
|
|
|
|
13 |
Shifting branch premises |
0 |
0 |
0 |
0 |
|
14 |
Non receipt of payment/ non
payment advice for instruments
sent for collections |
0 |
0 |
0 |
0 |
|
15 |
Others |
0 |
78 |
78 |
0 |
|
|
TOTAL |
0 |
111 |
111 |
0 |
|
|
|
|
|
|
|
|
|
ZONE-WISE POSITION |
As on 31.03.2008 |
|
|
|
|
|
1 |
AHMEDABAD ZONE |
0 |
22 |
22 |
0 |
|
2 |
BHAVNAGAR ZONE |
0 |
40 |
40 |
0 |
|
3 |
RAJKOT ZONE |
0 |
39 |
39 |
0 |
|
4 |
MUMBAI REGION OFFICE |
0 |
5 |
5 |
0 |
|
5 |
DELHI REGION OFFICE |
0 |
5 |
5 |
0 |
|
|
TOTAL |
0 |
111 |
111 |
0 |
|
|
|
|
|
|
|
|
|
AGE-WISE POSITION OF PENDING COMPLAINTS |
|
|
|
|
|
|
|
|
|
|
AZO |
BZO |
RZO |
MRO |
DRO |
TOTAL |
|
|
|
|
|
|
|
|
|
|
|
> 1month |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
|
|
|
|
|
|
|
|
|
1- 3 month |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
|
|
|
|
|
|
|
|
|
> 3 months |
0 |
0 |
0 |
0 |
0 |
0 |
|
|
|
|
|
|
|
|
|
|
|
Total |
0 |
0 |
0 |
0 |
0 |
0 |
