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Policy on Collection of Dues
Annexure-J

AGREEMENT BETWEEN THE BANK AND THE RECOVERY AGENCY

This Agreement is made at ____on this ______, day of _____________ (hereinafter referred to as the ‘Agreement’) between the State Bank of Saurashtra, a statutory corporation constituted under the State Bank of India (Subsidiary Banks’) Act, 1959, having its Head Office at Nilambaugh, Bhavnagar and a branch at________(hereinafter referred to as "SBS") which expression shall unless it be repugnant to the context or meaning thereof shall include its successors and permitted assigns of the one part AND ____________________ (hereinafter referred to as the Recovery Agent) which expression shall unless it be repugnant to the context or meaning thereof shall include its successors and permitted assigns of the other part.

WHEREAS State Bank of Saurashtra is desirous of engaging the service of the Recovery Agent

(i) for taking possession of the hypothecated assets/vehicles (secured assets);

(ii) for keeping the said secured assets under its custody or possession and maintain proper security; and

(iii) for effecting sale of the said secured assets by auction or by any other method to be mutually agreed upon respectively, by both the parties.

AND WHEREAS the Recovery Agent has agreed to undertake the said responsibilities and perform the services as required from time to time in accordance with the terms and conditions stipulated hereunder.

NOW, therefore, it is hereby mutually agreed by and between the parties hereto as follows:

1.This Agreement shall come into force on the day of ___ _____

2.This Agreement shall be valid for a period of ______ from the date of execution, hereof, and the said Agreement is renewable after the expiry of the initial period on such terms and conditions to be mutually agreed by the parties hereinabove by exchange of letter. 3.Subject to what is stated above, this Agreement is terminable by either parties by giving ,a month's notice thereon.

4. This Agreement is entered into on a principal to principal basis and shall not be deemed to make either party an Agent, partner or joint venture partner of the other or any analogous relationship.



5. The Recovery Agent shall have no authority, express or implied to represent or bind SBS for performing such services as per this Agreement.



6. As and when the services of the Recovery Agent are required for any or all the purposes referred to above, the authorised officer of SBS shall issue a letter detailing the required work from the Recovery Agent.

7. In terms of the letter so given, the Recovery Agent shall have the authority to act for and, on behalf of SBS to take possession of the secured assets and for safekeeping of such assets in  his custody and control or so, if required, to sell the same and realise the dues of  the Bank.

8.As and when the borrower or the guarantor, as the case may be, who has created charge in favour of SBS over the hypothecated assets, commits any default in payment of the dues of the Bank, giving right to the Bank for taking possession of the secured assets in terms of the loan agreements entered into with such borrower or guarantor as the case maybe, SBS may decide to entrust the responsibility of taking possession of such secured assets and for storage and sale thereon towards realisation of SBS’s dues. In such an event letter will be issued accordingly.

9. The said letter of authority will also specify the description of the secured assets sufficient to identify the same, the place address where it is kept as per our record and such other  details as required for the purpose.

10.On receipt of a letter of authority from the authorised officer of SBS, the Recovery Agent shall have the authority to do the required services as stated in the said letter of authority and  for the said purpose, he shall be deemed to be the authorised Agent of the Bank.


11. The Recovery Agent agrees and undertakes that he/it shall do the required service as a  representative of SBS and shall not use any false, deceptive or misleading representation and shall not make any false statements and/or claims.

12. The Recovery Agent undertakes that. he/it shall perform the said services in a lawful manner and shall not engage any unfair or misleading practices or resort to any forcible,   oppressive, vindictive, unfair, illegal or criminal means or shall not engage in any conduct or practice which harasses, oppresses or abuses such borrower or guarantor or any person, while taking possession of such secured assets or in selling them and realising the dues of the Bank.

13. The Recovery Agent shall not use violent or any criminal means to harm the reputation or property of the borrower, guarantor or any other person.

14. The Recovery Agent shall be courteous, polite and shall under no circumstances, use  obscene, profaneor abusive language and/or hold out any threats.

15. The Recovery Agent, shall comply with all applicable laws, rules/regulations, statutory or otherwise, regulating of relating to the conduct of its business and in performing such services as required under .this Agreement. The Recovery Agent, when keeps the, secured asset taken possession of, in his culstody or control, shall obtain requisite insurance policies and ensure that he would take as much care of the secured asset as a man of ordinary prudence would, under similar circumstances take of his own property and shall take all necessary steps for preservation and protection of the secured assets, till it is sold or otherwise disposed of.

16. The 'Recovery Agent while taking possession of the secured assets, shall ensure that the same is done in the presence of two independent witnesses neither connected or related to him nor to SBS and draw a Panchanama and also make a proper inventory of the secured assets and obtain the signatures of the said independent witnesses. He shall be required to deliver all such. documents to SBS as and when required.

17. The Recovery Agent shall allow State Bank of Saurashtra/Reserve Bank of India or its/their representatives reasonable opportunity to inspect the secured assets held in its custody or control and the records of transactions, documents pertaining to the services entrusted to it/them.

18.  The Recovery Agent undertakes and agrees to keep SBS indemnified and harmless against any claim, loss or damage which may be incurred by SBS and arising out of the manner/method of seizure and/or safekeeping all the seized assets or sale of the said assets and in realisation of the dues of SBS or in performing the services assigned to it/him and also shall keep SBS harmless and indemnified if any of the secured assets are lost or damaged due to action/inaction on the part of the Recovery Agent or which will result in diminishing the realisable value of the assets or which exposes SBS to claim from the Borrower/guarantor or any .other party.

19.The Recovery Agent shall if required make arrangements/assist the Bank for proper valuation of the secured assets as per laid down procedure.

20. The Recovery Agent shall ensure that all required legal formalities and procedures are complied with while taking possession or in safekeeping the secured asset or in sale or realising the dues of SBS and he shall alone be responsible and liable for any action or inaction, negligence, mistake committed by him during the course of the service provided by him in terms of the letter of authority given to him by SBS thereon.

21. The Recovery Agent shall perform the required services within the period of 10 working days unless the said period is extended by SBS in writing, after SBS being satisfied with. the reasons given by the Recovery Agent for such extension.

22. The Recovery Agent undertakes that no unfair, monopolistic or restrictive trade practices, or unfair labour practices will be adopted and it shall not collude with the borrower or guarantor or with any third party to make unlawful gain to it or loss to SBS.

23. It is agreed between the parties that the Recovery Agent or its employees/workmen or representatives shall not be construed as the employees/workmen of SBS for any purpose and shall not make any claim for absorption or for any compensation thereon; They shall always be employees/workmen of the Recovery Agent for all purposes and for all times.

24. The fees and charges payable for the services provided by the Recovery Agent under this Agreement shall be as per the Annexure attached and received from time to time.

25. The Recovery Agent agrees that SBS/RBI or persons authorised by RBI shall have access to all books, records and information kept with it/him or under its/his control, pertaining to the services agreed to be provided under this Agreement and that SBS shall have the right to monitor and assess the performance of the Recovery Agent.

26. The Recovery Agent shall ensure. to maintain confidentiality in respect of the service entrusted to him, particularly regarding any information, record relating to the Borrower/Guarantor or any customer of SBS, for which he has access in performing the said service.

Sd/­ Recovery Agency/ Authorised signatory

by SBS Authorised Officer
Annexure 'G'

Application FormConfidential
Please Provide All The Information Requested Below. If Additional Space is Required, Attach Supplemental Sheets.

DATE:

I.NATURE OF CONTEMPLATED RELATIONSHIP

A.Tick the Desired Relationship

[] Recovery of Dues   [] Repossession of Vehicles

B.Nature of Business Activity: _____________________

II.COMPANY INFORMATION

A.  Name:_________________

Address:________________

Pin Code:_____________Telephone No (with STP code): _______

Fax No.___________ Mail Address:______________

B.Type of Business (Tick One)

[  ]  Proprietorship   [ ]  Partnership   [ ]  Public Limited      [ ]   Private Limited

[  ]  Others (Please specify)______________

C.a) Date & Place of Establishment: ____________

b) Income Tax - PAN Number: _________________

D.List All Other Names under which your company conducted Business, Including the Time/    

Period for Each Job.

Name(s) Date(s)

E.Please Name the Proprietor/ Partner(s)/ Director(s}/ Key Contacts for SBS and qualification


Name Position/ Title Qualification Since

F.Indicate the Nature of Any Relationships with Any of Group Companies or Entities Affiliated With your company
Company Name Relation To your Organization Location Date & Place Of Establishment

FINANCIAL DATA A.Bankers
Name Address Telephone No. With STD Code

B. Has The Business Generated Profits In Each of The Last 2 Financial Years?
[]YES []NO

C. Does The Business Have An Established Line Qf Credit With Its Bank?
[]YES   []  NO

IV.INFRASTRUICTURE

A.Business Locations.

Sr. # Location
1
2
3
4
5

B.Office Location
_______________________________

C.Is your Business Premises [] Own   [] Leased / Rented

If Leased, Is the Lease / Rental   []  Short Term   [] Long Term,

Please Specify the Duration of the Lease/ Rental

D.  Is your company registered Under the Shops &. Establishment Act or any other Act?
[]     YES       []      NO

If Yes, Please Provide a Copy of the Shop & Establishment Registration Certificate

E.Do you have a Professional Tax Registration?

[  ]     YES       [  ]      NO

If Yes, Please Provide Supporting Documents

V.EMPLOYEES

A Number of Employee's employed ______________________

B.If the Number of Employee's are Greater Than 20, do you have an Independent Provident

Fund or ESIC Registration Number?

 [  ]     YES       [  ]      NO

If Yes, Please Provide Registration # (Please Provide Copy of PF or ESIC Registration.

Certificate, PF/ESIC Nomination Forms & Challans).

C.Do you maintain the Following Records?

a) Payroll Register                  [  ]     YES                       [  ]   NO                   [  ]   N/A

b) Attendance Records           [  ]     YES                       [  ]   NO                   [  ]   N/A

c) Leave Cards / Register        [  ]     YES                       [  ]   NO                   [  ]   N/A

d) Overtime Register              [  ]     YES                       [  ]   NO                   [  ]   N/A

e) Employee Register             [  ]     YES                       [  ]   NO                   [  ]   N/A

D. Employee Management,

a) Do you Have Managers/ Supervisors Managing Employee's?

[  ]   YES   [  ]       NO, If Yes,  Please Describe The Organizational

Structure &. Specify The Number Of Managers.

b) Do you Provide Notices to Employee's on

Work Instructions & Assignment of Duties          [  ]  YES       [  ]  NO   [  ]  N/A

Overtime Rules                                                    [  ]  YES       [  ]  NO   [  ]  N/A

Payment of Salary &. Wages                               [  ]  YES       [  ]  NO   [  ]  N/A

Disciplinary Actions                                              [  ]  YES      [  ]  NO   [  ]  N/A

c) Do you provide your Employee’s With ID Cards Prominently Displaying the Name of

the Employee, Designation & Name Of your Organization?

[  ]  YES       [  ]  NO  

E.Hiring & Separation,        

a) Do you perform a Background Check on All Employee's Before Hiring?

[  ]      YES          [  ]    NO                                         

b) Do you Hire Employee’s Having Industry Experience?    

[  ]      YES            [  ]    NO

c) Do you Issue Appointment Letters to All New Emplo1ee's?

[  ]      YES            [  ]    NO

d) Are the Appointment Letter's signed ~ Acknowledged by the Employee's?

[  ]      YES            [  ]    NO

e) Does the Appointment Letters State the Designation of the Employee’s &, The Name of the Immediate Employee’s?         

[  ]      YES          [  ]    NO

f) Do you Take Resignation Letter's From Employee's Leaving the Organization, With

Reasons for Resignation?                             .

[  ]      YES           [  ]    NO

F.    What Is The Current Attrition Rate in your Organization?

G.   What Is The Average Work Experience In your Organization?  

H.   Do you Have Any Employee’s Below the Age of 17 Years?

       [  ]      YES                   [  ]    NO

VI.  INDUSTRY- STANDING & CUSTOMER BASE        

A.   Nature of the business activities connected with Recovery work.

B.   Past experience in the field of Recovery. Please List your Major Customer's

 

Customer

Since (Date)

Service Offered

Results Achieved

C.Do you Service Any One Of our Competitors?

      []YES   []NO

D.How Many Customers /Client's have Terminated Their Contracts in the Past 3 Years?

Customer Year Reason

E.Please Specify your Turnover in the Last 3 Years

VII. TECHNOLOGY INFRASTRUCTURE & DATA SECURITY

A.How Many Computers Does the Applicant's Business Have?______________

B.Are There Any Major Operational System Which Are Proprietary In Nature?

[  ]     YES       [  ]          NO, If Yes, Please Specify

C. Please Specify The Number of Telephone Lines your Business Has?

[  ]  2     [  ]    2    [  ]  4   [  ]    6

D.  Do you have an EPBAX?

[  ]     YES        [  ]     NO

E.   Does your Business Have A Fax Machine?

[  ]     YES       [  ]   NO, If Yes, Please Specify the Number _________

F.  Does The Business Have Photo copiers/Printers Installed?

[  ] YES  [  ]  NO, If Yes, Please Specify____________

G.  Does your Business Have Access To The Internet?

[   ]      YES    [      ]   NO,

If No, Does, The Business Have Any Plans To Use The Internet For Business?

___________________________

H.  Does The Business Have Controls: To Deal With Confidential Information/Sharing of Information?

[   ]     YES    [  ]  NO, If Yes, Please Specify

________________________

SIGNATURE: ______________________

PRINTED OR TYPED NAME: _____________________

TITLE: ___________________

(PLEASE AFFIX STAMP)                                DATE:______

OCUMENTATION CHECKLIST

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