| 1. Wherever possible, use ATMs with which
you are most familiar. Alternatively, choose well-lit, well-placed
ATMs where you feel comfortable.
2. Memorise your PIN (if you must write it down, do so
in a disguised manner and never carry it with your card
).
3. Never disclose your PIN to anyone, whether to a family
member, bank staff or police.
4. Do not use obvious and guessable numbers for your PIN
like your date of birth.
5. Change your PIN periodically, and if you think it may
have been compromised, change it immediately.
6. Notice if anything looks unusual or suspicious about
the ATM indicating it might have been altered. If the ATM
appears to have any attachments to the card slot or key
pad, do not use it. Check for unusual instructions on the
display screen and for suspicious blank screens. If you
suspect that the ATM has been interfered with, proceed
to another ATM and inform the bank.
7. Be cautious when strangers offer to help you at an
ATM, even if your card is stuck or you are experiencing
difficulty with the transaction. You should not allow anyone
to distract you while you are at the ATM.
8. Avoid ATMs which have messages or signs fixed to them
indicating that the screen directions have been changed,
especially if the message is posted over the card reader.
Banks and other ATM owners will not put up messages directing
you to specific ATMs , nor would they direct you to use
an ATM which has been altered.
9. Check that other individuals in the queue keep an acceptable
distance from you. Be on the look out for individuals who
might be watching you enter your PIN. Stand close to the
ATM and shield the keypad with your hand when entering
your PIN ( you may wish to use the knuckle of your middle
finger to key in the PIN)
10. Follow the instructions on the display screen, e.g.
do not key in your PIN until the ATM requests you to do
so.
11. If you feel the ATM is not working normally, press
the cancel key, withdraw your card and proceed to another
ATM. Report the matter to your financial institution.
12. Never force your card into the card slot.
13. Keep your printed transaction record so that you can
compare your ATM receipts to your monthly statement.
14. If your card gets jammed, retained or lost, or if
you are interfered with at an ATM, report this immediately
to the bank/ police using the help line provided or the
nearest phone.
15. Do not be in a hurry during the transaction, and carefully
secure your card and cash in your wallet, handbag or pocket
before leaving the ATM.
16. Avoid opening your purse, bag or wallet while in the
queue for the ATM. Have your card ready in your hand before
you approach the ATM
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